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IT Transformation

IT Transformation at Virginia Tech

The IT Transformation is a program focused on strengthening IT across Virginia Tech. The program aims to increase alignment of core IT organizations, processes, and services; build a stronger culture of collaboration; foster innovation and efficiency across the university; enable comprehensive shared governance; reduce our risks related to cybersecurity; and improve career pathways and support for IT professionals to assist in the recruitment and retention of our valued employees. 


March 2022:

Leadership updates

  • David Crotts appointed Interim IT Transformation Program Director
  • Transformation Steering Committee established


Information technology is integral to Virginia Tech’s ability to achieve its ambitious Beyond Boundaries vision and priorities. It is imperative the university implement a more effective, coordinated, and digital-first IT operating model. Specifically, across the administrative and academic enterprises, the institution’s long-term success relies on its ability to:

  • Strengthen the core: Reduce risk while bolstering the organization and capabilities of the Division of IT to cultivate greater trust and improve morale through the delivery of reliable, cost-effective core infrastructure and services. 
  • Build a culture of collaboration: In parallel, Virginia Tech must establish a shared vision for IT, including defined roles and responsibilities for central/distributed IT units to proactively collaborate through a clear governance change. 
  • Foster innovation and efficiency: Virginia Tech should focus on enhancing the student, faculty, staff, and research experience by implementing efficient, effective, timely, and innovative services across the institution.

IT Assessment

Charged by the Virginia Tech Board of Visitors in June 2021 to assess the current state of IT at the university, the Office of the SVP/CBO engaged Deloitte to conduct a thorough university-wide review of information technology operations and security. The review began in September 2021 and ran through the fall semester. It focused on the following domains:

  • IT Governance
  • IT Finance
  • IT Talent
  • Technology Capabilities
  • Service Management
  • Cybersecurity

Deloitte’s report is structured around these domains and includes detailed analyses, recommendations, a roadmap, and an accelerated implementation plan to execute the report’s recommendations. Virginia Tech leadership will build on the report’s recommendations to develop a prioritized Virginia Tech-specific IT Transformation program.

With the support of leaders in the Office of the SVP/CBO, the Office of the Executive Vice President and Provost, the Office of the Vice President for Information Technology and CIO, and other key stakeholders at Virginia Tech, the next step is to share the report more widely within the university community, and to establish a platform for sharing information as the program begins.

The IT Transformation Initiative is a high priority for the university. Early work to translate Deloitte's recommendations to a Virginia Tech-specific roadmap is occurring over the spring 2022 semester. Several operational enhancements already being implemented within the Division of IT and Division of HR aligned neatly with the Deloitte Assessment Team's recommendations and will continue. Overall, Deloitte recommended a 3-4 year IT Transformation roadmap and implementation plan. 

Executive sponsorship for the IT Transformation Program:

  • Chris Kiwus, interim senior vice president and chief business officer.
  • Cyril Clarke, executive vice president and provost.
  • Scott Midkiff, vice president for information technology and chief information officer.
  • With strong support from the Board of Visitors and the President’s Council.

Transformation Steering Committee

  • Beth Armstrong, director of university scholarships and financial aid
  • Lynsay Belshe, vice president, enterprise administrative and business services
  • Zeb Bowden, division director, division of technology development & deployment, Virginia Tech Transportation Institute
  • Ali Butt, professor and associate department head for faculty development, computer science
  • Jeff Earley, vice provost, academic resource management
  • Dwayne Edwards, department head, biological systems engineering
  • Debbie Fulton, Associate Vice President, Enterprise Systems, Division of IT
  • Bryan Garey, vice president, human resources
  • Rosyln Garrison, HR director, College of Architecture & Urban Studies
  • Pascha Gerni, senior director of business and administrative operations, Office of the President
  • Dan Givens, Dean, Virginia-Maryland College of Veterinary Medicine
  • Martha Glass, assistant vice president for student affairs administration
  • Stephen LaConte, Associate Professor, VTC Fralin Biomedical Research Institute
  • Laurel Miner, chief of staff, Office of the Senior Vice President for Research and Innovation
  • Ken Miller, vice president, finance
  • Saied Mostaghimi, associate dean for research, College of Agriculture & Life Sciences
  • Charlie Phlegar, vice president for advancement
  • Thulasi Kumar Raghuraman (Kumar), associate vice provost, analytics and institutional effectiveness
  • Ken Smith, chief operating officer, Innovation Campus
  • Rick Sparks, university registrar
  • Sarah Stamps, associate professor, geosciences
  • Nick Stone, director, National Capital Region operations
  • Tracy Vosburgh, senior associate vice president, university relations
  • Tyler Walters, dean, University Libraries
  • Dawn Zimmer, executive director, IT experience & engagement

Interim IT Transformation Program Director David Crotts

David Crotts, director of financial management and business operations in the Division of Finance, has been named interim director for the IT Transformation Program Office. In this role, Crotts will lead the office in guiding and facilitating the creation, implementation, and maintenance of the IT Transformation Program and its associated projects. 

A Virginia Tech alumnus, Crotts began his career as a staff auditor in the Internal Audit department (now Office of Audit, Risk, and Compliance), progressing to Senior Information Technology Auditor during his seven years there. 

He joined the Finance division in 2015 as the assistant director for strategic initiatives and business analysis, before taking on his current role in 2020. Crotts also holds the Certified Internal Auditor and Certified Information Systems Auditor (non-practicing) designations.

David Crotts
David Crotts.

With significant experience developing and reviewing business and operational plans for strategic initiatives, new programs, and other business activities for Virginia Tech, Crotts is well-positioned to lead the IT Transformation Program Office as it begins work on the program’s activities. 

A critical component of this initiative is IT talent retention and recruitment, and employee engagement will remain vital throughout this initiative. There are many avenues to stay connected and involved in the work.

Employees and university constituents should continue to visit this IT Transformation website for information on the initiative, submit questions using the inquiry form, and review the schedule of upcoming events.

Employees are encouraged to participate in scheduled town halls, forums, and office hours that will be scheduled on an ongoing basis. These sessions will be included on the IT Transformation website and circulated via Campus Notices and other outreach channels.

Employees are encouraged to share feedback or questions with their supervisors.

This is not a workforce reduction effort. A critical component of this initiative is IT talent retention and recruitment, as well as improving career pathways and opportunities for existing IT employees across the university. This is not to say jobs will be unchanged; services and work may be delivered differently with the help of a shared vision to guide this critical work. 



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